Returns & Exchanges
At Bala, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of delivery for all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; ensure the barcode is clearly visible for a smooth scanning process.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing